Category: Strategy

A collection of our thoughts and opinions on strategy and how this can be put to good use to grow your business.

Digital Strategy: Content Marketing in the Digital Age

According to Dr. Dave Chaffey, an expert on digital marketing at ClickThrough, content marketing is the number one trend for generating leads in 2017. Dr. Chaffey states: “A focus on content marketing makes perfect sense for modern marketing, since it supports a more integrated approach to digital marketing where content is used as the fuel to...

How to Improve Customer Retention

Customers are the lifeblood of any business and we all know that retaining a customer can often be more valuable than winning a new one. The key is to maximise customer retention whilst steadily adding new clients to the business. To decrease customer churn, clients need to have the right expectations about a product. For...

Categories: Strategy

Don’t Lower Prices. Add Value.

For small businesses, lowering your prices leads to nowhere. In fact, it often leads to reduced profit margins and a minimal bump in new customers. A better way to grow your sales is often to create more value and actually RAISE your prices. No matter your field, lowering prices should be left to the “big...

Categories: Strategy, Zag Theory

80/20 Your Customers: Learning to Focus on the Right Clients

Conventional wisdom says that for businesses to be successful, they need to concentrate on pleasing 100 percent of their customers, 100 percent of the time. But should they really? Basic business theory stresses the need for a business to put every effort possible into making every customer happy, and to make every transaction centered around...

Categories: Strategy

Questions you need to ask your marketing agency

If your business works with a marketing agency, it’s important to keep the lines of communication open. Whether you meet in person to discuss things or only chat with them via the phone or email at certain times, don’t be afraid to ask them questions. It’s part of what marketing agencies are here for. If...

Categories: Strategy

Inbound marketing the perfect strategy in tough times

Inbound marketing could well be the perfect strategy to include in your business marketing mix during tough economic times. While it is important for businesses to continue to advertise their services, applying a portion of their marketing budget to inbound marketing can be like adding another sales team. Inbound marketing is the approach behind most...

Categories: Digital, Strategy

Zag Theory

Let’s face it, the game has changed forever. Now it’s customers, not companies, who decide which brands live and die. Today’s real competition doesn’t come from other companies but from the extreme clutter of the marketplace. You can’t fight clutter with more clutter. In order to stand out you need a brand and advertising that...

Categories: Strategy, Zag Theory